I’ve been a loyal customer at this dispensary for the past year since Nirvana closed, but after this experience, I will not be coming back. I recently purchased a Puffco Hot Knife from your store, and it was completely defective—right out of the box, it didn’t work at all. When I returned to get a replacement or a credit, your staff shrugged me off and told me to deal with Puffco myself, as if it wasn’t your responsibility. Meanwhile, you charge nearly double the price Puffco does on their website for the same product. So not only was I overcharged, but I was also scammed into buying something that doesn’t even function—while your staff couldn’t care less. I bought this from your store because I didn’t want to wait for shipping. Big mistake. Congratulations—you’ve lost a loyal customer and earned yourself a well-deserved one-star review.

I stopped in just to check out the store and see what they have and I must say I was pleasantly surprised by the quality of customer service. They were really helpful, informative and Bryan was very professional, polite and knowledgeable. He was patient with me and explained the difference between each product. I definitely will be coming back.

Awful experience. Made an online order and their stock was not up-to-date. Would not accept a refund. The manager that I spoke with was extremely rude. Been coming here since it was ethos. Highly recommend you find another dispensary in Catonsville.

Excellent customer service starting at the front door, the staff inside the room was very helpful professional and friendly. I highly recommend this shop! Thank you for serving the Catonsville area!

I ’ve been a loyal customer at this dispensary for the past year, but after this disaster of an experience, I’ll never spend another cent here. I recently purchased a Puffco Hot Knife from your store, and it was completely defective—it didn’t work at all, right out of the box. You sold me a broken product, and when I came back for a replacement or refund, your staff couldn’t have cared less and told me to take it up with Puffco myself. Let’s break this down: You overcharge customers by nearly double the price of Puffco’s official site, you sold me a non-functioning product, and then you washed your hands of all responsibility. That’s not just bad customer service—it’s outright scamming people. I chose to buy from your store because I wanted convenience. Instead, I got ripped off and dismissed like my business doesn’t matter. So congratulations—you didn’t just lose a loyal customer, you earned yourself a scathing one-star review and a well-deserved reputation for being completely untrustworthy.