I have only been to this location twice but they are off to a really good start. First off they were open which is more than I can say for Mission which is now temporarily closed with no reopening date in sight. So far I have found the selection of products better than Mission and have been on every occasion able to find several products that were in my price range to choose from. The staff on both occasions have been great. They have a security guard outside and I didn’t wait in line at all. Which is important at the end of a long day (right before closing). I certainly hope Mission reopens because it’s 3 blocks from my home, but if they don’t Windy City will be able to keep me supplied with the live resin vapes I have grown fond of.

Today, I learned the hard way that Medical clients are not prioritized anymore at this location. Manager didn't bother to tell me when he greeted me. The sign suggesting the new rule is too small to see when you're in line. The agent who finally helped me with my preorder was inefficient and flat out rude to me. I've only ever had terrific experiences here, until today. I will not be returning.

You sold me a bad vape. It doesn't work. I puff and it's air. I tried two different pens and the same thing I just bought it and opened it. I told myself I was done coming here. I mentioned it to someone they never said anything about a replacement. I really need to disconnect with this location. Lines with two ppl working are just insane all the space but no workers.

First time there, and I needed help to place an order because when I tried to do it online, I couldn't use my birthday month or first time code or the 5 dollars off they give you. So I needed help told the guy working there and he went to the machine with me and told him I wanted to use all that and he said, "Oh yeah, I can help. He didn't help me do anything but walk me to the machine. I couldn't use any of the promotions. What a joke. I will never go back.

Went there on a Wednesday afternoon and waited over an hour. Need to find a better solution with med Patient and rec Patient. I realize it’s Illinois state law but my God, I waited over an hour and then I just left Save yourself not only your hard earned money but your time And head northeast to pure Michigan